How a Ship-In Shoe Lift Service Works: Steps, Timelines, and What to Send

Step Rite Shoe Lifts

Order the lift online and enter the shoe, the foot, and your prescribed height. We send a prepaid shipping label, you mail the shoe, and we install the lift and ship it back in two to three business days. Shipping both ways is included.

Order

Choose the lift height, enter the foot, the shoe, and the amount in inches or millimeters. Add a note on how you wear the shoe.

Get the label

A prepaid USPS shipping label arrives by email.

Pack

Box up the shoe, put the label on it, and drop it at the post office.

One pair or several in the same box. Note a color preference on the order if you have one.

Lab time

Two to three business days after the shoes arrive.

Back to you

Tracked USPS. "I sent in 4 shoes and they came back very quickly, the lifts were very professionally done, color match was great," wrote Crystal Prose.

A new shoe from another store

Have the retailer ship to the lab and put your Step Rite order number on the shipment. Or choose the shoe here and we lift it before it ships.

Repeat orders

"Same as last time" and the shoe name. The lab pulls your specs.